Message: "Error During Scan" appears when you run Full System Scan or Quick Scan

To resolve this problem, restart the computer and then run a full system scan.


Restart the computer

  1. Exit all the programs.

  2. Restart the computer.


Run Full System Scan

  1. Start Norton.

  2. In the main window, click Security, and then click Scans.

  3. In the Scans window, select Full System Scan and click Go.

  4. When the scan is finished, click Finish.

Thank you!

Thank you for using Norton Support.

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DOCID: v65990285_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/04/2017