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Message: "Error During Scan" when running Full System Scan or Quick Scan

To resolve this problem, restart the computer and then run a full system scan.


Restart the computer

  1. Exit all programs.

  2. Restart the computer.


Run Full System Scan

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the main window, double-click Security, and then click Scans.

  3. In the Scans window, select Full System Scan and click Go.

  4. When the scan is finished, click Finish.

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DOCID: v65990285
Operating System: Windows
Last modified: 11/19/2019