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Removing a non-Symantec security product from your computer

If you cannot uninstall the non-Symantec security products from your computer, we recommend that you use the dedicated removal utility or instructions that is designed specifically for each product. Before you remove the product, we recommend that you create a System Restore point.

STEP 1

Create a System Restore point

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    rstrui.exe

  3. Depending on your version of Windows, do one of the following:

    • For Windows 8/7/Vista: Click Open System Protection.

    • For Windows XP: Click Create a restore point and then click Next.

  4. Enter a description for the restore point, and then click Create.

    If you cannot create the restore point, then increase free disk space and try to create the restore point.

STEP 2

Remove the non-Symantec security product

The location of these documents is subject to change without notice. Symantec provides these links as a convenience only. The inclusion of such links does not imply that Symantec endorses, recommends, or accepts any responsibility for the content of such sites.

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DOCID: v58573469_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 04/10/2015