Message: "Install an updated version of your Norton product for Windows 10" appears repeatedly on my computer

Some cases have been reported to Symantec where users see the install prompt even after they update to the latest version of the Norton product. We have a tool that you can download and run to fix this problem.

STEP 1

Download and run the fix tool

  1. Download the fix tool.

    Save the file to the Windows desktop.

  2. On your desktop, right-click the NortonRemediationRemover.exe file, and click Run as administrator.

    By running the tool, you accept the Usage Agreement.

  3. Click Close.

    If you still find any problems with your Norton product, we recommend that you uninstall and reinstall it. Go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v113935352_EndUserProfile_en_us
Operating System: Windows
Last modified: 04/25/2017