Downloading and installing your Norton product from a service provider

This document describes how to download and install or reinstall a Norton product that you subscribed to through your service provider.

If you want to know more about the download process which is not addressed here, please contact your service provider.

If you have received your Norton product from Comcast, read Download and Install the latest version of Norton Security Suite.

Download and install your Norton product using Norton account

  1. Log in to your service provider website or locate the email that you were sent when you subscribed to the Norton service.

  2. Sign in to your Norton account.

    If you do not have a Norton account, then you will need to go to your service provider page to download the Norton product.

  3. Click Download Norton.

    If you have not registered your Norton product already, click I have a pin and enter the Pin provided by your service provider and click >.

  4. In the Install on this device window, click Agree & Download.

  5. Click Save or Save File.

  6. Do one of the following depending on your browser:

    • For Internet Explorer: Click Run.

    • For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and click the file that you downloaded.

      For Chrome: On the bottom-left corner, click the file that you downloaded.

    Follow the on-screen instructions.

Download and install your Norton product on another computer

  • Some Norton products that come from a Service Provider can be installed on more than one computer at a time. You can also purchase additional licenses if needed or transfer a license from one computer to another.

    If your Norton product is installed on a device that you are not using anymore, you can transfer it to another device. For more information, read How to transfer license of Norton security product to a new device. If your product licenses are used, follow the instructions provided by your service provider to purchase another license.

    Follow the above steps to Download and install your Norton product using Norton account once you transfer or purchase a new license.

Thank you!

Thank you for using Norton Support.

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DOCID: kb20090225160423EN_EndUserProfile_en_us
Operating System: Windows
Last modified: 01/06/2017