Stop your Norton subscription from automatically renewing

Norton subscriptions automatically renew to provide continuous protection. Automatic renewal ensures you maintain uninterrupted access to your service without worrying about expiration dates.

If you prefer to turn off automatic renewal, follow these steps to change your renewal settings on your account page.

Steps to stop your subscription from automatically renewing

1. Sign in to your Norton account.
2. On the My Account page, in the My Subscriptions tab, find the subscription you want to cancel and the renewal charges. Click Cancel Subscription Renewal or Manage Renewal.
   
3. Next to Plan Renewal, click Unsubscribe.
4. Select a reason and click Next.
5. The system provides options and offers for you to continue with your subscription.
6. If you still want to cancel, click No thanks, cancel my subscription, and then click Next.
7. A confirmation message appears. Allow up to 24 hours for this change to appear in your account.

Instructions for Japan

If your order number starts with APXXXXXXXX or NPXXXXXXXX, or if you have Norton 360 Standard Plus, follow the steps above to turn off automatic renewal for your subscription.

If your order number starts with SY, visit this page to turn off automatic renewal for your subscription. You will need your original order number and the email address used when you ordered.

Your original order number appears in the email Norton sent you when you first completed your purchase.

Important information about stopping automatic renewal

• Your subscription will continue through the end of your already paid subscription term. After that term, the subscription will end and will not automatically renew.
• The change typically takes a few hours to take effect after your request.
• When you stop your subscription from automatically renewing, you may lose any benefits associated with automatic renewal subscriptions.

If you have already been charged and want to request a refund, contact Member Services & Support.

Video

Need more help?

• Norton Automatically Renewing Subscription Help
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store