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Financial Transaction Monitoring feature in Japan

Applicable for: Android;Mac;Windows;iOS;Windows 10 in S Mode

Transaction Monitoring is the feature that allows you to receive alerts notifying you of cash withdrawals, balance transfers, and large purchases on financial institution accounts that you connect in your Norton account. The alerts are based on thresholds you set up in “Amount of money to be notified”. To get the best from Transaction Monitoring, ensure that your accounts stay updated and connected by visiting the portal or mobile app. 
 
Please note that you can only connect your online baking account or credit card with online statement service to Transactional Monitoring feature.

Financial accounts linked to your account may be disconnected at any time due to technical difficulties or a variety of other reasons. If your account is disconnected, we will notify you. You must keep your accounts up to date and connected by visiting the portal or mobile app.

Common reasons for account disconnections

  • If you've changed your financial institution’s username or password
  • Your bank's Multi-Factor Authentication
  • Updates in your financial institution’s website. 
Please visit here for financial institutions which are in maintenance, and other current issues.
If your account got disconnected due to one of these reasons, you can reconnect your account by visiting the portal.

How to add your financial institution

›
From your PC:
  1. Sign in to your account. 
  2. My Norton page, click ID Advisor tile.
  3. Go to Financial transactions tab to add accounts. 
From your Norton Monitor app:
  1. Tap Financial Transaction tile
  2. Tap Add
To set up the amount of money to be notified
  • From your PC, go to Financial Transactions tab and click Setting.
  • From your Norton Monitor app, tap the Three Lines at the top left corner, and tap Setting and Contact Address to set up.

How to update or reconnect your financial institution

›
From your PC
  1. Sign in to your account. 
  2. My Norton page, click ID Advisor tile.
  3. Go to Monitored Info tab and click Three dots to “Reconnect” or “Remove” an account. 
From your Norton Monitor app
  1. Tap Financial Transaction tile
  2. Tap the Building icon beside your linked financial institution name
  3. Tap the Three Dots at the top right corner to update

What to do when you receive an error message

Temporary server error

›
This error can occur when the server is down on Money tree side.
Please wait patiently until it’s fixed by Money tree, then try again.

Confirmation or Input Required

›
Depending upon financial institution, additional information such as image authentication and secret words may be required. 
Please sign into your financial institution account and follow the instructions provided, then return to the Transaction Monitoring feature and reconnect.

Connection update required

›
This occurs for the below and other reasons.
  • You have changed your financial institution’s username or password
  • Your bank's Multi-Factor Authentication
  • Updates in your financial institution’s website.
Please reconnect your financial institution accounts on Transaction Monitoring feature.

Temporarily under maintenance

›
Data updates and new registrations are suspended during the maintenance period on the financial institution side. 
Please do not delete the linked financial institution accounts from Transaction Monitoring feature and wait for the maintenance to finish.
Please Refer the current financial institutions under maintenance here.

Incorrect Login / Password

›
The authentication information (ID/password) entered is incorrect.
Please enter the correct one and try again.

Automatic Updating Disabled

›
This occurs when there is an account that is not currently being used due to cancellation, etc. 
This can be resolved by removing the financial institution from Transaction Monitoring feature.

Account Locked

›
This occurs when access to your financial institution has been locked. 
Please contact your financial institution directly.

Unsupported

›
This occurs when your financial institution is not supported by Money tree side to register, please refer here to check your financial institution is supported.

Troubleshooting Tips

›
  • Verify your login credentials: If you have updated your login credentials (e.g., username/password) with your institution, you need to enter up-to-date login credentials in your account to allow us access to your financial accounts.
  • Do not use the auto fill feature: When attempting to reconnect your account, please ensure that you type in your bank login credentials rather than having them autofilled by your web browser or password manager app.
  • Account locked due to too many login attempts: Your account may have been locked due to too many failed login attempts. Log in through the portal of your financial institution. If you are unable to log in, contact your financial institution's customer service to resolve the issue.
  • Financial institution’s portal needs your attention: Login to your financial institution’s portal and check if there is anything that needs your attention such as updated Terms and Conditions, Promotional Message etc. 
  • Financial institutions security measures: Sometimes financial institutions will not allow us to maintain access to accounts due to their own internal security measures, disconnecting after a period and prompting you to reconnect. We are unable to prevent this from occurring, as such security measures are at the discretion of financial institutions. If this happens, you will need to reconnect your account and re-establish the connection.
DocID: v20230419155527264
Last modified: 08/26/2024

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