Promotional banner image

Upgrade for Free

Cybercrime is evolving. So is your protection. *Offer for existing members for the remainder of your subscription. Terms apply.

Applicable for: Windows

Norton AntiTrack does not detect browser installed on the computer

Under the Manage My Browser section, the Norton AntiTrack app may not detect the browsers that are already installed on your computer.

To fix this problem, follow the below steps:

STEP 1

Update your browser

You may need to update your browser or install the supported browsers.

Depending on your browser, select one of the following:

If the problem continues, please follow the next steps:

STEP 2

Sign out from Norton AntiTrack

  • Launch Norton AntiTrack.

  • On the Norton AntiTrack home screen, click Settings on the bottom-right corner of your screen.

  • On the Settings screen, click Sign Out.

STEP 3

Remove the Norton AntiTrack extension

Depending on your browser, select one of the following:

Norton AntiTrack does not support multiple profiles simultaneously on Google Chrome and Microsoft Edge. If you see that your browser is not protected even though the extension is enabled, we suggest you to revert to your original user account or the user profile where the Norton AntiTrack extension was originally installed and enabled.

Microsoft Edge

  1. Open Microsoft Edge.

  2. On the top-right corner of the browser, click Extensions.

  3. Click Manage Extensions.

  4. In the Extensions window, under Norton AntiTrack, click Remove to remove the extension.

Google Chrome

  1. Open Google Chrome.

  2. On the top-right corner of the browser, click Extensions.

  3. In the Extensions window, click Manage Extensions.

  4. Under Norton AntiTrack, click Remove to remove the extension.

Mozilla Firefox

  1. Open Mozilla Firefox.

  2. On the top-right corner of the browser, click Open Applications Menu and click Add-ons and Themes.

  3. In the Manage your Extensions page, under Norton AntiTrack, click Sample alt text and click Remove.

     

STEP 4

Reinstall the Norton AntiTrack extension

  1. Open Norton AntiTrack.

  2. On the Norton AntiTrack window, click Manage Browsers.

  3. On the Manage Browsers window, next to the browser in which you need to reinstall the extension, click Add Extension.

  4. Depending on your browser, choose one of the following to add your extension:

    • For Microsoft Edge: On the Edge Add-ons page, next to Norton AntiTrack, click Get.

    • For Google Chrome: On the Chrome Web Store page, next to Norton AntiTrack, click Add to Chrome.

    • For Mozilla Firefox: On the Firefox browser Add-ons, next to Norton AntiTrack, click Add to Firefox.

  5. In the confirmation screen, click Add or Add Extension to install the Norton AntiTrack extension.

DocID: v20230801191139605
Last modified: 05/15/2025

Was this article helpful?

Download
Manage my account
Buy & renew
Contact us
Community
Support scams
Norton rescue tools
Think you have virus?
Problem launching on Windows