Message: "Server error: We're working to resolve an issue that prevents us from completing your request. Try again later (-15)"

To resolve this error, reinstall Norton using Norton Remove and Reinstall tool.

Download and run the Norton Remove and Reinstall tool

1. Download the Norton Remove and Reinstall tool.

   Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

2. To open the Downloads window in your browser, press the Ctrl + J key.

3. Double-click the NRnR icon.

4. Read the license agreement, and click Agree.

5. Click Remove & Reinstall.

   You may see the Remove button if your Norton product is from your service provider.

6. Click Continue or Remove.

7. Click Restart Now.

   After the computer restarts, follow the on-screen instructions to reinstall your Norton product.