Si applica a: Windows
To resolve this problem, uninstall any non-Norton security product that is present in the computer.
You can also read the program documentation or contact the program manufacturer for instructions on how to remove a non-Norton security product from your computer.
Press the Windows + R keys to open the Run dialog box.
Type in the following text, and then press Enter.
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In the list of installed programs, select the non-Norton security product, and then click Uninstall or Remove.
Follow the on-screen instructions.
When the uninstall completes, restart the computer.
If the problem persists, go to Step 2.
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
To open the Downloads window in your browser, press the Ctrl + J key.
Double-click the NRnR icon.
Read the license agreement, and click Agree.
Click Advanced Options.
Click Remove Only.
Click Remove.
Click Restart Now.
After the computer restarts, follow the on-screen instructions to reinstall Norton.
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