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Norton AntiSpam tagged emails are not moved to the Norton AntiSpam folder in your email client
Si applica a: Windows
In email clients other than Microsoft Outlook, Norton AntiSpam filters the spam emails, and adds the [Norton AntiSpam] tag to the subject of the email. However, it cannot move the spam emails to a folder. You need to create a rule in your email client to automatically move the emails that Norton AntiSpam tags, to the junk folder. If you do not know how to create a rule, refer your email client documentation or contact the email client publisher.
In Microsoft Outlook, this problem may happen if the Antispam component is not integrated with your email client. To fix this problem, you need to disable and re-enable the Antispam client integration.
Disable AntiSpam Client Integration
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Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
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Click Settings.
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In the Settings window, click AntiSpam.
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On the Client Integration tab, under Email Clients, click on the slider next to Outlook to turn it Off.
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Click Apply, and then click Close.
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Exit all programs, and then restart the computer.
Enable AntiSpam Client Integration
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Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
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Click Settings.
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In the Settings window, click AntiSpam.
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On the Client Integration tab, under Email Clients, click on the slider next to Outlook to turn it On.
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Click Apply, and then click Close.
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Exit all programs, and then restart the computer.
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Ultima modifica: 08/05/2024
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