Promotional banner image

Upgrade for Free

Cybercrime is evolving. So is your protection. *Offer for existing members for the remainder of your subscription. Terms apply.

Applicable for: Windows

Message: "We were unable to complete activation of your upgraded product. Try again by clicking Activate Now in the main window of your product (-1015)"

This problem normally occurs when the Norton product from your service provider is expired or is cancelled before you upgraded your computer to Windows 10.

To resolve this issue, you need to contact your service provider and renew your Norton subscription or service. After you have renewed your subscription, Install Norton from your service provider.

DocID: v114561901
Last modified: 04/24/2025

Was this article helpful?

Keep your online identity private!

Browse like no one’s watching with Norton anti-tracking software.

Need more help?

Download
Manage my account
Buy & renew
Contact us
Community
Support scams
Norton rescue tools
Think you have virus?
Problem launching on Windows