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Applicable pour : Android,iOS

Learn more about deleting your Norton VPN profile

Sometimes, incorrect configuration of a VPN profile may cause issues with connecting to the VPN or connecting to the Internet with VPN enabled. To resolve this issue, you need to delete your VPN profile.

To delete your VPN profile, depending on your operating system, choose one of the following:

Android

  1. Open your Settings app.

  2. Tap Connections.

  3. Tap More Connection settings.

  4. Tap VPN.

    You should see the list of VPN profiles installed on your device.

  5. Depending on your product, choose one of the following:

    • If you have Norton 360: Tap the Gear icon next to Norton 360

    • If you have Norton VPN: Tap the Gear icon next to Norton VPN.

  6. Tap Delete VPN profile.

  7. Restart your phone.

  8. Connect to the VPN to reconfigure the VPN profile.

If the issue persists, uninstall and reinstall Norton VPN.

iOS

Depending on your product, choose one of the following:

Norton VPN Standard

  1. Open your Settings app.

  2. Tap VPN.

    You should see the list of VPN profiles installed on your device.

  3. Under the Personal VPN section, tap the i icon on the right-side next to Norton VPN: Secure VPN

  4. Tap Delete VPN.

  5. Restart your phone.

  6. Connect to the VPN to reconfigure the VPN profile.

Norton 360 / Norton VPN Plus / Norton VPN Ultimate

These apps have two types of VPN profiles, and you must remove both profiles. To remove the VPN profiles, follow the instructions below:

  1. Open your Settings app.

  2. Tap VPN.

    You should see the list of VPN profiles installed on your device.

  3. If you have Norton VPN Plus/Norton VPN Ultimate

    • Under the Device VPN section, tap the i icon on the right-side next to Norton VPN, and tap Delete VPN.

    • Under the Personal VPN section, tap the i icon on the right-side next to Norton VPN: Secure VPN, and tap Delete VPN.

  4. If you have Norton 360

    • Under the Device VPN section, tap the i icon on the right-side next to Norton 360: Safe Web, and tap Delete VPN.

    • Under the Personal VPN section, tap the i icon on the right-side next to Norton 360: Secure VPN, and tap Delete VPN.

  5. Restart your device.

  6. Tap Delete VPN.

  7. Under the Device VPN section, tap the icon next to Norton 360.

  8. Tap Delete VPN.

  9. Restart your phone.

    The following steps are applicable for Norton 360. You can ignore the following steps if you are using Norton VPN Plus or Norton VPN Ultimate.

  10. Open Norton 360 and tap Security.

  11. Tap Internet Security and then tap Enable Safe Web.

  12. Tap the left arrow on the top left to return to the Norton 360 main screen.

  13. Tap Privacy and then tap VPN.

  14. Turn ON the VPN to reconfigure the VPN profile.

If the issue persists, uninstall and reinstall Norton VPN.

ID de document : v20241107154155205
Dernière modification : 11/09/2025

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