Message: "Your Norton purchase is being processed and will be completed within approximately 4-8 hours..."

This message indicates that we cannot immediately process your order as expected, but we will continue to process your order, and when it is completed, we will notify you. When your order is processed, we send an order confirmation email with additional instructions.

Purchase from Norton.com relies on many systems to process the orders. An outage, delay, or other technical issues in any of the systems that are required to process the orders can cause your order to be on hold.

Order processing time

We will continue to attempt to process your order until it is successful. In most cases, your order will be completed in less than 30 minutes. However; in some cases it may take up to 8 hours before you receive your order confirmation email.

Placing another order

We do not recommend that you place another order when you encounter this message. This will not speed up the processing, and you will likely to be billed for both the orders you placed when the system proceeds to process your orders.

If we cannot process your order, we will send you an email to let you know that your order has been canceled. If your order is canceled, you will not be charged for that order and you may place a new order.

Next steps

If we cannot process your order, we will send you an email to let you know that your order has been canceled. If your order is canceled, you will not be charged for that order and you may place a new order.

If you did not see the email, you can go to your account to verify that your order was processed and get your purchased product.

When looking up your order in your account, you should sign in with the email address and the password that you used to place the order.

If you purchased a download, you can download your Norton product from your Norton account. For more information, read Download and Install Norton device security.

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