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OFERTA PARA MIEMBROS EXISTENTES: La actualización es gratuita*

El cibercrimen ha evolucionado. Nuestra protección también. *Por el tiempo restante de su suscripción. Se aplican condiciones.

Aplicable para: Windows

Error: (8921,248) "Unable to connect to the Norton LiveUpdate server. Please check your Internet connection"

To fix this problem, download the latest virus definitions using Intelligent Updater.

STEP 1

Update your virus definitions using Intelligent Updater

  1. Go to the Intelligent Updater downloads page.

    The Intelligent Updater download page is currently hosted by Symantec Enterprise Security, which is now a division part of Broadcom Inc.

  2. To choose the correct definition set, you need to know the name and version of your Norton product and the version of Windows.

  3. Depending on your version of Windows and Norton product, download the appropriate definition set.

    Norton product version

    Windows 32-bit platform

    Windows 64-bit platform

    22.9 and later

    e.g. 20170126-020-core3sdsg2v5i32.exe

    e.g. 20170126-020-core3sdsg2v5i64.exe

    22.7 and 22.8

    e.g. 20170126-020-core3sdsv5i32.exe

    e.g. 20170126-020-core3sdsv5i64.exe

    22.6 and earlier

    e.g. 20170126-020-v5i32.exe

    e.g. 20170126-020-v5i64.exe

  4. Save the file to the Windows desktop.

  5. On the desktop, double-click the file that you downloaded.

  6. In the Intelligent Updater window, click Yes to continue.

  7. When Intelligent Updater finishes updating the definitions, click OK.

STEP 2

Run LiveUpdate

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, double-click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all programs, and restart the computer.

    If the problem still persists, go to Step 3.

STEP 3

Download and run the Norton Remove and Reinstall tool

If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

ID del documento: v65564388
Última modificación: 08/05/2024

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