Aplicable para: Windows
To fix this problem, download the latest virus definitions using Intelligent Updater.
Go to the Intelligent Updater downloads page.
The Intelligent Updater download page is currently hosted by Symantec Enterprise Security, which is now a division part of Broadcom Inc.
To choose the correct definition set, you need to know the name and version of your Norton product and the version of Windows.
Depending on your version of Windows and Norton product, download the appropriate definition set.
Norton product version |
Windows 32-bit platform |
Windows 64-bit platform |
---|---|---|
22.9 and later |
e.g. 20170126-020-core3sdsg2v5i32.exe |
e.g. 20170126-020-core3sdsg2v5i64.exe |
22.7 and 22.8 |
e.g. 20170126-020-core3sdsv5i32.exe |
e.g. 20170126-020-core3sdsv5i64.exe |
22.6 and earlier |
e.g. 20170126-020-v5i32.exe |
e.g. 20170126-020-v5i64.exe |
Save the file to the Windows desktop.
On the desktop, double-click the file that you downloaded.
In the Intelligent Updater window, click Yes to continue.
When Intelligent Updater finishes updating the definitions, click OK.
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
In the Norton product main window, double-click Security, and then click LiveUpdate.
When Norton LiveUpdate is finished, click OK.
Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."
Exit all programs, and restart the computer.
If the problem still persists, go to Step 3.
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
To open the Downloads window in your browser, press the Ctrl + J key.
Double-click the NRnR icon.
Read the license agreement, and click Agree.
Click Remove & Reinstall.
You may see the Remove button if your Norton product is from your service provider.
Click Continue or Remove.
Click Restart Now.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
¿Te ha resultado útil este artículo?