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Fix AutoFix "Installation - Failed" error when clicking Get Support in Norton
Applicable for: Windows
This problem occurs due to issues with the Microsoft Windows operating system. To resolve this problem, run Windows update.
Run Windows updates
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Press the Windows + R keys to open the Run dialog box.
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Type in the following text, and then press Enter.
wuapp
If you receive the User Account Control prompt, click Yes or Continue.
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In the left pane, click Check for updates.
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Follow the on-screen instructions.
If the issue persists, go to Step 2.
Run Windows updates on Windows 11/10
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Press the Windows + S keys to open the Search box.
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Type in the following text, and then press Enter.
windows update settings
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In the Windows Update page, click Check for updates.
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Follow the on-screen instructions.
If the issue persists, go to Step 2.
Download and run the Norton Remove and Reinstall tool
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
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Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
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To open the Downloads window in your browser, press the Ctrl + J key.
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Double-click the NRnR icon.
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Read the license agreement, and click Agree.
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Click Remove & Reinstall.
You may see the Remove button if your Norton product is from your service provider.
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Click Continue or Remove.
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Click Restart Now.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
Last modified: 08/19/2024
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