FAQ: LifeLock Membership & Billing

How do I check my LifeLock billing details?

You can view your billing date and history by clicking Manage Account and scrolling down the Membership & Billing section.

I don't want to renew my service

LifeLock has other plan options that may be a better fit for you. Please call Member Services & Support at your convenience to learn more or you can continue your cancellation process by going to the Manage Account tab. Click on Cancel Membership Renewal under the Membership & Billing section.

In rare cases, certain types of memberships cannot support cancelling online and require a call to LifeLock. If you find that you are unable to cancel your membership online, please call Member Services & Support to cancel your account.

I believe I was billed incorrectly

If you believe you were billed incorrectly, please contact Member Services & Support. Please have the following information ready when submitting a request or calling us:

• Expected Amount
• Actual Amount
• Name of member charged incorrectly

How do I update the credit card that I use to pay my LifeLock bill?

You can update your credit card by clicking Manage Account then scrolling down to the Membership & Billing section.

For security reasons, you need to reenter the credit card number, even if you are only updating the expiration date.

How do I change the frequency or timing of billing?

If you want to change your billing frequency (annual or monthly) or the date your billing takes place, please call Member Services & Support.

When calling us, please indicate which members. After we receive your request, you will receive additional correspondence to confirm and approve the billing change.