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Reconnect your financial institution with LifeLock

The financial accounts that you connected to your account may get disconnected at any time due to technology complexities for several reasons. So, you need to ensure that your accounts stay updated and connected by visiting the portal or mobile app.  If your account gets disconnected, you can check the following to see if this scenario applies to your account:

  • If you have updated your login credentials (e.g., username/password) with your institution, you need to enter up-to-date login credentials in your account to allow us access to your financial accounts.

  • If there has been any update in your financial institution's website, you may need to login to the financial institution's site to address any new security requirements or changes in the login flow, such as an acceptance of new Terms and Conditions.

  • Sometimes financial institutions will not allow us to maintain access to accounts due to their own internal security measures, disconnecting after a period and prompting you to reconnect. We are unable to prevent this from occurring, as such security measures are at the discretion of financial institutions. If this happens, you will need to reconnect your account and re-establish the connection.

Update or reconnect your bank account

  1. Sign in to your account.

  2. Depending on your subscription, do one of the following:

  • If you see the My Norton page, click ID Theft Protection tile.
  • Then click “View Dashboard”.
    • Click “Monitored Info” tab to “Reconnect” or “Remove” an account. 
    • Click “Transactions” tab to “Add Accounts”. 
  • If you see the Member Portal page, click Manage Account tab.
  1. On the Financial Accounts section, do the following:

    • Next to the account that you want to modify, click Edit to enter your new login credentials.

    • Next to the account that got disconnected, click Reconnect to re-establish the connection.

§For Norton offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by NortonLifeLock. Please contact your Service Provider for details on their Norton plan offerings.

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DOCID: v126695810
Operating System: Android;Mac;Windows;iOS
Last modified: 05/23/2022