I cannot configure or access a network printer or other devices after I install my Norton product

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

STEP 1

Add your device to the Device Trust

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Firewall.

  4. In the General Settings tab, under Network Settings, next to Device Trust, click Configure.

  5. Click Add.

  6. In the Add Device window, enter the following information for the device you cannot connect to:

    • Name - enter a name for your network printer or other device for easy identification.

    • IP or Physical Address - enter the IP or MAC (Media Access Control) address for your network printer or other device.

    • Trust Level - Assign Full Trust to the network device that you cannot access from your computer.

  7. Click Add Device.

  8. Click OK and then Close.

    If the issue is not resolved, go to Step 2.

STEP 2

Configure your Network Trust

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Firewall.

  4. In the General Settings tab, under Network Settings, next to Network Trust, click Configure.

  5. In the Network Trust window, under Network Connection, select the Network, and from the Trust Level drop-down, select Full Trust.

  6. Click Apply and then OK.

  7. In the Settings window, click Close.

Thank you!

Thank you for using Norton Support.

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DOCID: v63987985_EndUserProfile_en_us
Operating System: Windows
Last modified: 10/04/2016