These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.
Start your Norton product.
Click .
Under Detailed Settings, click .
In the General Settings tab, under Network Settings, next to Device Trust, click .
Click .
In the Add Device window, enter the following information for the device you cannot connect to:
Name - enter a name for your network printer or other device for easy identification.
IP or Physical Address - enter the IP or MAC (Media Access Control) address for your network printer or other device.
- Assign to the network device that you cannot access from your computer.
Click .
Click and then .
If the issue is not resolved, go to Step 2.
Start your Norton product.
Click .
Under Detailed Settings, click .
In the General Settings tab, under Network Settings, next to Network Trust, click .
In the Network Trust window, under Network Connection, select the Network, and from the Trust Level drop-down, select .
Click and then .
In the Settings window, click .