This error can happen due to many reasons including threat infection.
We have seen this error appearing with a program called RapidBoot which comes with the Lenovo computers. If you have RapidBoot on your computer, make sure that you download and install the latest version. Contact your computer manufacturer for further assistance.
Download Norton Power Eraser.
Select the location as Desktop, and then click.
To run Norton Power Eraser, double-click the NPE.exe file.
If the User Account Control window appears, click or .
Read the license agreement, and click.
In the Norton Power Eraser window, click the icon.
By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Settings, and uncheck the option Include Rootkit scan (requires a computer restart).. If you do not want to include the Rootkit scan, go to
After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.
After you restart the computer, follow the on-screen instructions to reinstall your Norton product.
If the Scan does not detect any threats, then go to Step 2.
The Norton Remove and Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product. If you have any other utility products like Norton SystemWorks, Norton Ghost, pcAnywhere, or Norton Utilities, you have to reinstall them manually. Before you proceed, make sure that you have the installation CDs or the downloaded installation files of those products. If you have received your Norton product from your service provider, skip this step and, use the Norton Removal Tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click theicon.
Follow the on-screen instructions.
Restart the computer.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
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