This error can happen due to many reasons including threat infection.
We have seen this error appearing with a program called RapidBoot which comes with the Lenovo computers. If you have RapidBoot on your computer, make sure that you download and install the latest version. Contact your computer manufacturer for further assistance.
Download Norton Power Eraser.
Select the location as Desktop, and then click.
To run Norton Power Eraser, double-click the NPE.exe file.
If the User Account Control window appears, click or .
Read the license agreement, and click.
In the Norton Power Eraser window, click the icon.
By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Settings, and uncheck the option Include Rootkit scan (requires a computer restart).. If you do not want to include the Rootkit scan, go to
After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.
After you restart the computer, you will see a Web page with the steps to reinstall the Norton product.
If the Scan does not detect any threats, then go to Step 2.
The Norton Removal Tool uninstalls Norton AntiVirus, Norton Internet Security, Norton 360, and Norton SystemWorks from your computer. If you use ACT! or WinFax, back up those databases before you proceed.
Download the Norton Removal Tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click the Norton Removal Tool icon.
Follow the on-screen instructions.
Restart your computer.
Your computer may be restarted more than once, and you will be provided the instructions on how to reinstall your Norton product.
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