Other products

Act on quarantined risks or threats

Quarantined items are isolated from the rest of your computer so that they cannot spread or infect your computer. If you have an item that you think is infected, but is not identified as a risk by Norton, you can manually put the item in Quarantine. You can also restore an item from quarantine if you think it is a low risk. Your Norton product does not repair the item that you restore. However, it can disinfect the restored items during the subsequent scans.

Restore an item from quarantine

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, double-click Security, and then click History.

  3. In Security History window, in the Show drop-down list, select the Quarantine category.

  4. Select an item that you want to manage.

  5. In the Details pane, click Options.

    You can use the More Options link to view more details about the item before you select an action for it. The link opens the File Insight window that contains more information about the risk.

  6. In the Threat Detected window, choose one of the following options:

    • Restore: Returns the item to the original location on your computer. This option is available only for manually quarantined items.

    • Restore & Exclude this file: Returns the item to its original location without repairing it and excludes the item from being detected in the future scans. This option is available for the detected viral and non-viral threats.

    • Remove from history: Removes the selected item from the Security History log.

  7. If you choose to restore, in the Quarantine Restore window, click Yes.

  8. In the Browse for Folder dialog, select the folder or drive where you want to restore the file and then click OK.

Restore a file that was mistakenly identified as a security risk

By default, Norton removes security risks from your computer and quarantines them. If you think a file was mistakenly removed, you can restore the file from Quarantine to its original location and exclude it from future scans.

Restore a file from Quarantine

Exclude a program from the Norton scans only if you are confident that the program is safe. For example, if another program relies on a security risk program to function, you might decide to keep the program on your computer.

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, click Security, and then click History.

  3. In the Security History window, under Show drop-down menu, select Quarantine.

  4. Select the file that you want to restore.

  5. In the Details pane, click Options.

  6. In the Threat Detected window, click Restore & exclude this file.

  7. In the Quarantine Restore window, click Yes.

  8. In the Browse for Folder dialog, select the folder or drive where you want to restore the file and then click OK.

Submit an item for Norton's evaluation

You can contribute to the effectiveness of your Norton product by submitting files that you think is a security risk. Norton Security Response analyzes the file and if it is a risk, adds it to the future protection definitions.

Personally identifiable information is never included in submissions.

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, double-click Security, and then click History.

  3. In Security History window, in the Show drop-down list, select the Quarantine category.

  4. Select an item that you want to manage.

  5. In the Details pane, click Options.

    You can use the More Options link to view more details about the item before you select an action for it. The link opens the File Insight window that contains more information about the risk.

  6. In the Threat Detected window, click Submit to Norton.

  7. In the screen that appears, click OK.

Quarantine an item manually

  1. Open your Norton device security product.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the Norton product main window, double-click Security, and then click History.

  3. In Security History window, in the Show drop-down list, select the Quarantine category.

  4. Click Add to Quarantine.

  5. In the Manual Quarantine window, add the file that you want to quarantine and enter a description for your reference.

    If you quarantine a file that is associated with any running processes, the processes get terminated. So, close all open files and running processes before adding a file to quarantine.

Need more help?

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v6200305
Operating System: Windows
Last modified: 03/20/2022