Message: "Your subscription is not installed on any device"

We cannot detect any device that has your Norton product installed.

This could be due to one of the following reasons:

• You have not installed your Norton subscription on any device after you made the purchase.

• You may have uninstalled the Norton product from your device.

Follow these instructions and install your Norton product on your device.

If you want to install your Norton product on a device that you are currently not on, send an email invite to install Norton on that device. You can install your Norton product on computers that run on Windows and Mac OS X, and on mobile devices that run on Android and iOS. For more details, read the system requirements.

• I cannot download my Norton product

• I see the message "Please confirm your purchase" when I sign in to my Norton account

• I purchased Norton and want to download using a key on a card