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Applicable for: iOS

FAQ: Learn more about the new Norton experience for your Norton 360 app on iOS

We're making your Norton 360 app easier to use and simpler to set up just the way you want. And you'll still have the same strong Norton cyber protection you expect, no action required.

It's easier than ever to set up your Norton protection just the way you want. We’ve made it easier to use your Norton 360 app, from antivirus to identity protection and everything in between, depending on your plan.

We created the new experience with your needs at the core, so making it yours is simple.

What's changed?

We have improved the look and feel of the Norton 360 app, which includes:

  • A new bottom navigation with Home, Menu, Account, and Ask Genie.

  • A redesigned Home screen experience to find your frequently used features and useful shortcuts.

  • Protection areas are renamed into more human-friendly categories, such as Stay Safe OnlineStay on top of your moneyProtect your identity, and Keep your devices healthy.

  • A new Trending Scams experience with information about recent scams.

  • Redesigned onboarding experience.

When should I get my new Norton experience? Can I get it early?

The new Norton experience for your Norton 360 app is currently available as a limited early access feature for select users in the United States.

The new Norton experience for your Norton 360 app is currently available only on iOS.

For more information, refer to the following article: Getting started with your new Norton experience for your Norton 360 app on iOS.

How do I opt in or switch to the new Norton experience using the existing Norton 360 app?

Follow the steps below to opt in or switch to the new Norton experience.

  1. Open Norton 360.

  2. On the main Norton 360 app screen, under the Get early access to the new Norton experience card, tap Try now.

  3. In the Welcome screen alert, you can tap Take a tour to know more about the new Norton experience.

I don’t want the new experience. Can I switch back to the classic experience?

Follow the steps below to opt out or switch back to the classic or old experience.

  1. Open Norton 360.

  2. Scroll down to the main Norton 360 app screen. Under the "What do you think of the new Norton experience" card, tap "Switch back".

  3. Select the reason for switching back to the classic experience, and you can provide your feedback on the same and tap Done.

    You can return to the new Norton experience at any time.

How do I provide feedback?

Follow the steps below to provide feedback about the new Norton experience.

  1. Open Norton 360.

  2. Scroll down to the main Norton 360 app screen. Under the "What do you think of the new Norton experience" card, tap Feedback.

  3. Select the reason for switching back to the classic experience, and you can provide your feedback on the same and tap Done.

    You can return to the new Norton experience at any time.

I use the Norton app on multiple devices. Will they receive the new experience at the same time?

If you are using the Norton app on multiple devices, they may receive the new experience at different times for each device.

Currently, the new Norton experience for your Norton 360 app is available only on iOS devices.

What will happen to the settings I already have?

Your custom settings will be carried over to your new Norton app experience.

DocID: v20260721191127585
Last modified: 08/31/2026

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