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The information provided here is to guide you on issues with your financial accounts linked due to technical difficulties or a variety of other reasons.
This can happen when you have more than one entry for the financial institution that triggers duplicate alerts. You must ensure that you have only one entry for each financial institution.
Here are possible reasons that you may be seeing multiple accounts. If the following scenarios apply to you, please delete one of the financial institutions:
To remove a duplicate bank account follow the steps below:
Some of the reasons as to why you do not see the transactions:
There could be various technical errors from the bank, and they would be working to resolve it at the earliest. In these situations, once those errors are fixed, they run the reports and then send us the files. This would result in an alert being shown later than the actual transaction date.
We support most financial institutions, but our network does not have 100% coverage of all financial institutions.
We will continue to make an effort to incorporate additional banks/financial institutions, but we are not able to provide additional information as to when or if your bank will be included in our network.
If your bank is not in our network/or supported, you will not receive alerts for those accounts. However, if you detect any fraudulent activity and your financial institution holds you responsible, please notify us within 90 days and a Restoration Specialist will help you restore your good name.
If you are being prompted to enter a verification code, but have not received it yet:
If you still have not received the security code, you will need to contact the financial institution.
§For Norton offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by Norton. Please contact your Service Provider for details on their Norton plan offerings.
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