Message: "We were unable to complete activation of your upgraded product. Try again by clicking Activate Now in the main window of your product (-1015)"

This problem normally occurs when the Norton product from your service provider is expired or is cancelled before you upgraded your computer to Windows 10.

To resolve this issue, you need to contact your service provider and renew your Norton subscription or service. After you have renewed your subscription, read I want to install Norton from my service provider.

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v114561901_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/01/2017