Learn more about technical support scams and steps to avoid them

Some companies pose as software support providers, often based in the U.S. and leveraging foreign call centers, claim to offer software support services on behalf of major technology companies to gain access to and exploit consumers' personal information. They set up fake websites, offer free security scans, and send alarming messages to try to convince you that your computer is infected. They often gain the consumers' trust by misrepresenting their relationship with reputable companies, and prey on consumers' fear of their computer becoming infected with viruses and malware.

Types of Tech Support Scams

  • A few common scenarios of tech support scam are:

    • Advertising/Paid Search/Confusing Search Results

      Fraudulent companies frequently use Paid Search to advertise their support services. If they receive a call from a Norton Customer they claim to be a legitimate Norton Support Partner, but they aren't. They charge money for their services and may steal your personal information or install malicious software on your computer.

    • Cold Calling

      Some fraudulent companies proactively cold call Norton customers offering assistance with virus removal, fixing problems with Apps or renewing a product subscription. Once they gain your trust, they may conduct a remote session on your computer in order to remove your Norton product and install their own products. Some may steal your personal information while accessing your device.

    • Pop-up warning/ads

      Some fraudulent companies use fake pop-up warnings that claim your computer is infected with a virus. These Pop-ups are made to look like a Norton virus scan alert or other type of legitimate security warning.

    • Email scam

      Some fraudulent companies use scare tactics such as phishing mail, which contains warning messages about a vulnerability on your computer or offers to renew your expiring Norton subscription in order to remain protected.

What to do if you have been scammed?

  1. Run a scan with the Norton Power Eraser tool to ensure that your computer is not infected. For more information, read How to download and run Norton Power Eraser

  2. You can file a complaint with the appropriate authority.

  3. If you still suspect that your computer is infected, contact Norton support.

Many Norton users have shared their experience on our community forum. See posts from users about technical support scams on Norton Community.

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DOCID: v105274822_EndUserProfile_en_us
Operating System: Windows, Mac OS X
Last modified: 11/03/2017