Error: "3043,1002"

To fix this problem, run LiveUpdate until you receive all the updates. If the problem persists, uninstall and reinstall your Norton product. Download and run the Norton Remove and Reinstall tool to uninstall and reinstall your Norton product.

Run LiveUpdate

1. Open your Norton device security product.

   If you see the My Norton window, next to Device Security, click Open.

2. In the Norton product main window, double-click Security, and then click LiveUpdate.

3. When Norton LiveUpdate is finished, click OK.

4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

5. Exit all programs, and restart the computer.

Download and run the Norton Remove and Reinstall tool

1. Download the Norton Remove and Reinstall tool.

   Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

2. To open the Downloads window in your browser, press the Ctrl + J key.

3. Double-click the NRnR icon.

4. Read the license agreement, and click Agree.

5. Click Remove & Reinstall.

   You may see the Remove button if your Norton product is from your service provider.

6. Click Continue or Remove.

7. Click Restart Now.

   After the computer restarts, follow the on-screen instructions to reinstall your Norton product.