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Message: "Norton product can't be installed on this disk. This software is not compatible with the version of Mac OS X installed"

This problem can occur if you run an incompatible version of Norton product installer. To fix this problem, download and install the latest version of your Norton product.

Download Norton device security

    Before you download the latest installer setup file, make sure that you delete all the older installer setup files available in the Downloads folder.

  1. Sign in to your account.

  2. Type in your email address and password for Norton, and click Sign In.

  3. In the My Norton portal, click Download.

  4. In the Get Started page, click Agree & Download.

  5. When the download finishes, double-click the file that you downloaded to launch the Norton installer.

  6. Before you install Norton, click Norton License Agreement to read the product license agreement.

  7. Depending on your operating system, select one of the following:

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DOCID: v76271424
Operating System: Mac OS X
Last modified: 04/01/2021