Applicable for: Windows
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
In the Norton product main window, double-click Security, and then click LiveUpdate.
When Norton LiveUpdate is finished, click OK.
Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."
Exit all programs, and restart the computer.
If the problem still persists, go to step 2.
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
In the Norton product main window, double-click Security, and then click Scans.
In the Scans window, select Full Scan and click Go.
When the scan is finished, click Finish.
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
Click Settings.
In the Settings window, click Antivirus.
On the Scans and Risks tab, if Compressed File Scan shows On, click on the slider to turn it Off.
Click Apply, and then click Close.
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