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Error: "Incorrect vault password"
Applicable for: Android;iOS
To manage Norton Password Manager you need to setup a vault password. Please remember that your vault password is different from your Norton account password.
You cannot reset your vault password if you do not have the Norton Password Manager app on a mobile device with Biometric or Face ID enabled.
If you want to delete your Norton Password Manager vault, Read Delete your Norton Password Manager vault.
If you want to keep your Norton Password Manager vault unlocked, Read Keep my vault open in Norton Password Manager extension.
When you delete a vault, all of the Password Manager data that are stored in the vault is permanently removed. If you think that you can recall/remember vault password, do not delete your vault.
To reset your vault password on your mobile device, follow the steps:
Reset vault password from Android or iOS device
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Sign in to your Norton Password Manager app using biometric authentication.
- In the Norton Password Manager screen, tap the Menu icon, and then tap Settings.
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In the Settings screen, tap Reset vault password.
Approve using biometric authentication.
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Enter the vault password, if prompted.
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In the Reset vault password screen, enter the new password and tap Continue.
Last modified: 04/24/2025
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