Applicable for: Mac;Windows
To fix this issue, try to connect to a different VPN region.
Depending on your product, choose one of the following:
Depending on your product, choose one of the following:
Open Norton VPN on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
Norton VPN Standard: Click Connection > Change Location, then select a different country or city from the drop-down list.
Norton VPN Plus/Ultimate: Select a different country or city from the drop-down list.
Open Norton 360.
On the Norton dashboard, click Privacy on the left side of the window.
In the Privacy window, under Secure VPN, click Open.
In the Secure VPN window, under the Connection tab, click Change Location.
In the Change VPN location window, select a different country or city from the drop-down list.
Depending on your product, choose one of the following:
Open Norton VPN on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
Norton VPN Standard: Click Connection > Change Location, and then select a different country or city from the drop-down list.
Norton VPN Plus/Ultimate: Select a different country or city from the drop-down list.
Open Norton 360.
On the Norton dashboard, click Privacy on the left side of the window.
In the Privacy window, under Secure VPN, click Open.
In the Secure VPN window, under the Connection tab, click Change Location.
In the Change VPN location window, select a different country from the drop-down list.
If the issue persists, change the VPN protocol settings in Norton VPN. To change the VPN protocol settings, depending on the operating system, follow the steps below:
Open Norton VPN app on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
Norton VPN Standard: Click the VPN Preferences tab and choose one of the following protocols:
Automatic (recommended)
WireGuard
Mimic
OpenVPN
Norton VPN Plus/Ultimate: Click Settings. In the Settings window, choose one of the following protocols:
Automatic (recommended)
WireGuard
Mimic
OpenVPN
Depending on your product, choose one of the following:
Open Norton VPN app on your desktop.
On the Norton dashboard, do one of the following, depending on your VPN plan:
Norton VPN Standard: Click the VPN Preferences tab and choose one of the following protocols:
Automatic (recommended)
IPSec
Mimic
Norton VPN Plus/Ultimate: Click Settings. In the Settings window, choose one of the following protocols:
Automatic (recommended)
IPSec
Mimic
If the issue still persists, repair Norton VPN.
Press the Windows + R keys to open the Run dialog box.
Type in the following text, and then press Enter:
appwiz.cpl
In the list of currently installed programs, select the product that you want to remove, and click Remove or Uninstall.
If the User Account Control prompt appears, click Yes.
In the Norton window, to repair the Norton product, click Repair.
When the repair is complete, click Done.
If the issue is still not fixed, uninstall and reinstall Norton VPN. Depending on your operating system, choose one of the following:
Press the Windows + R keys to open the Run dialog box.
Type in the following text, and then press Enter:
appwiz.cpl
In the list of currently installed programs, select the product that you want to remove, and click Remove or Uninstall.
If the User Account Control prompt appears, click Yes.
In the Norton window, to uninstall the Norton product, click Uninstall.
To reinstall Norton VPN, read Download and install Norton VPN.
On the menu bar, click the Norton VPN icon and click Quit.
Click the Finder icon in the Dock to go to the Applications folder.
In the left pane, click Applications.
From the list of applications, select the Norton VPN icon, and then drag and drop it to Trash.
To reinstall Norton VPN, read Download and install Norton VPN.
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