Dark Web Monitoring for EE Cyber Security - UK

• Driver’s Licence number
• 5 Insurance accounts or Identification numbers (example: medical, home, life)
• 5 physical addresses 
• 5 email addresses    
• 5 phone numbers
• 10 credit card numbers
• 10 bank or investment account numbers
• 10 gamer tags 
• Mother’s maiden name

If you received a Dark Web Notification on any of the below information, here are some next steps to help protect yourself:

1. Username: Consider changing your usernames and passwords linked to them.
2. Password / Password Combo List: Change your relevant passwords. You can also try using a password manager to generate unique and strong passwords for websites.
3. Email: Consider changing your username/password linked to the email.
4. Phone number: If applicable, register your phone number on the national do-not-call registry. You can also contact your service provider to block calls from suspicious numbers.
5. Insurance information: Identity thieves can use any of your insurance information to submit false claims for various categories, such as medical, car, life, home, or pet
   
   • Ensure you always review your insurance claims and bills. 
   • Look out for medical or other insurance collection notices on your credit report that you do not recognize or from your health plan saying you reached your benefits limit.
6. Gamer tag: Change your relevant passwords. Always try using a different password and gamer tag for each gaming platform.
7. Credit Card / CVV or CCV:  Contact your credit or debit card company for a replacement card and monitor your activity closely. Report any suspicious activity to your financial institution immediately.
8. Passport: You can file a complaint with your local passport office or apply for a replacement passport.

General tips:

• Remove mail from your mailbox right away. You can also request a mail hold.
• Consider setting up a locked mailbox to decrease the risk of stolen mail.
• Shred anything that has personal information.
• Opt for paperless delivery whenever possible and practical.
• Set up two-factor authentication. 

1. What role does Dark Web Monitoring play in helping me protect my information?

As part of our service, we scan the surface, deep, and dark web for exposure of information. When you subscribe, we run a one-time historical dark web scan looking back to 2008 to determine if the information you provided us has been previously exposed. If we find exposed information, we notify you. We regularly run scans and are on the lookout for exposed information. If your information has been exposed, you can be proactive and take several actions to help protect yourself.
 

2. Can you erase my information found on the dark web?

Unfortunately, no. The content on the dark web is not centralized and is owned by many different (usually anonymous) owners. Only the owner of the content can remove or modify it.
 

3. What is a Baseline Notification?

When you subscribe, we run a one-time historical dark web scan looking back to 2008 to determine if the information you provided us has been previously exposed. If we find exposed information, we notify you. This is known as a Historical or Baseline Notification.