Support is provided for all Norton products that have not reached the support end of life. You can find a list of the currently Supported Product Families below. You may be required to update to the latest version of your product during the support process.
Support for free Norton products is provided through online help articles and the Norton community forum.
Support for paid products, as well as for any purchase or billing questions is available through the following methods:
Online Help articles
Availability of live contact options may vary by region and language.
In general, Symantec will allow customers to renew their subscription for 36 months from the initial purchase date. The availability of subscriptions may vary by product and region.
Customers with a current paid subscription to Norton 360, Norton Internet Security, Norton AntiVirus, and similar security products are eligible to update to the newest version. To check you eligibility visit the Norton Update Center.
The following product families and variations are currently supported as described by the Norton Support Policy.
Norton Security with Backup
Norton Internet Security
Norton Mobile Security
Norton Small Business
Norton Security Suite
Norton Business Suite - Norton Internet Security Online
Norton Online Backup
Norton Identity Safe
Norton Hotspot Privacy
Norton AntiVirus 11 for Mac and Norton Internet Security 4 for Mac support end of life is November 12, 2015 ()
Norton AntiVirus 11 for Mac and Norton Internet Security 4 for Mac support end of life for APJ region is December 25, 2015
Visit the Norton Support website for access online help topics, knowledge articles, and the contact options available. You may also access Norton Support from within your product.
Visit the Norton Community Forums for help from expert users.
Visit the Norton Update Center to make sure that you have the latest version of your product.
Symantec reserves the right to change its support policies at any time without notice.
Thank you for using Norton Support.
Are you a Norton One Member? Get member support here
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