Norton from Symantec

Support Policy

Support is provided for all Norton products that have not reached the support end of life. You can find a list of the currently Supported Product Families below. You may be required to update to the latest version of your product during the support process.

Support for free Norton products is provided through online help articles and the Norton community forum.

Support for paid products, as well as for any purchase or billing questions is available through the following methods:

  • Online Help articles

  • Community forums

  • Chat

  • Phone

Availability of live contact options may vary by region and language.

Subscription Renewal Availability

  • In general, Symantec will allow customers to renew their subscription for 36 months from the initial purchase date. The availability of subscriptions may vary by product and region.

    Customers with a current paid subscription to Norton 360, Norton Internet Security, Norton AntiVirus, and similar security products are eligible to update to the newest version. To check you eligibility visit the Norton Update Center.

Supported Product Families

  • The following product families and variations are currently supported as described by the Norton Support Policy.


    • Norton Security

      Includes Standard, Deluxe, Norton Security Premium for One Device and Two Devices, and Premium

    • Norton One

    • Norton 360

    • Norton Internet Security

    • Norton AntiVirus

    • Norton Mobile Security

    • Norton Anti-Theft

    • Norton Small Business

    • Norton Security Suite

    • Norton Business Suite - Norton Internet Security Online

    Utilities, Backup and Sharing

    • Norton Utilities

    • Norton Online Backup

    • Norton Family

    Norton Apps

    • Norton ConnectSafe

    • Norton Snap

    • Norton Connect

    • Norton Identity Safe

    • Norton Halt

    • Norton Studio


    • Norton AntiVirus 11 for Mac and Norton Internet Security 4 for Mac support end of life is November 12, 2015 (except APJ region)

    • Norton AntiVirus 11 for Mac and Norton Internet Security 4 for Mac support end of life for APJ region is December 25, 2015

Norton Secure Login

  • Norton Secure Login is used for user authentication across Norton services and websites. Norton Secure Login is a service that is also available to other organizations to control access to their websites.

    If you have trouble logging in to your Norton Product or service, Norton Support can assist you. But when Norton Secure Login is used by websites other than Norton for user authentication, the organizations who own those websites are responsible for providing customer assistance, not Norton Support.

Support Resources

  • Visit the Norton Support website for access online help topics, knowledge articles, and the contact options available. You may also access Norton Support from within your product.

    Visit the Norton Community Forums for help from expert users.

    Visit the Norton Update Center to make sure that you have the latest version of your product.

    Symantec reserves the right to change its support policies at any time without notice.

Thank you!

Thank you for using Norton Support.

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DOCID: v74023230_EndUserProfile_en_us
Operating System: Windows, Mac OS X, Android
Last modified: 11/12/2015