Norton from Symantec

Support Policy

Technical support policy

  • This worldwide Technical Support Policy standardizes Symantec's product support policies for Home and Home Office Products.

    Symantec offers online self-help and forums, chat, and phone support services to help customers resolve issues or answer the questions they may have about Symantec consumer products.

    Symantec provides customers with easy access to online self-help that contains technical information and answers to commonly asked questions for the last two product versions. Symantec encourages customers to use this resource first as an easy way to find answers to their questions.

Subscription policy

  • In general, Symantec allows customers to renew their subscriptions for 36 months following the initial ship date of a product. The availability of subscriptions may vary by product and region.

Select your Norton product

    If you do not know the product version, read Finding the name and version of your Norton product.

  • Product

    Support

    Norton 360 21.X Premier Edition (Current version)

    Complimentary forum, chat, and phone support.

    Norton 360 20.X Premier Edition

    Complimentary forum, chat, and phone support.

    Norton 360 6.0 Premier Edition

    Complimentary forum, chat, and phone support.

    Norton 360 21.X (Current version)

    Complimentary forum, chat, and phone support.

    Norton 360 20.X

    Complimentary forum, chat, and phone support.

    Norton 360 6.0

    Complimentary forum, chat, and phone support.

    Norton 360 5.0 Premier Edition

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton 360 5.0

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton 360 4.0 Premier Edition

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton 360 4.0

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton 360 3.0 Premier Edition

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton 360 3.0

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton 360 2.0 Premier Edition

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton 360 2.0

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton 360 1.0

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Anti-Theft 1.0

    Complimentary forum, chat, and phone support.

    Norton Anti-Theft for Android 1.0

    Complimentary forum, chat, and phone support.

    Norton AntiVirus 21.X (Current version)

    Complimentary forum, chat, and phone support.

    Norton AntiVirus 20.X

    Complimentary forum, chat, and phone support.

    Norton AntiVirus 2012

    Complimentary forum, chat, and phone support.

    Norton AntiVirus 2011

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton AntiVirus 2010

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton AntiVirus 2009

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton AntiVirus 2008

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton AntiVirus 2007

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton AntiVirus 2006

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton AntiVirus 2005

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton AntiVirus for Macintosh 12.0

    Complimentary forum, chat, and phone support.

    Norton AntiVirus for Macintosh 11.0

    Complimentary forum, chat, and phone support.

    Norton Family

    Complimentary forum, chat, and phone support.

    Norton Ghost 15.0

    Complimentary forum, chat, and phone support.

    Norton Ghost 14.0

    Complimentary forum, chat, and phone support.

    Norton Halt

    Complimentary forum, chat, and phone support.

    Norton Hotspot Privacy

    Complimentary forum, chat, and phone support.

    Norton Identity Safe 1.0

    Complimentary forum, chat, and phone support.

    Norton Identity Safe 2012

    Complimentary forum, chat, and phone support.

    Norton Internet Security 21.X (Current version)

    Complimentary forum, chat, and phone support.

    Norton Internet Security 20.X

    Complimentary forum, chat, and phone support.

    Norton Internet Security 2012

    Complimentary forum, chat, and phone support.

    Norton Internet Security 2011

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Internet Security 2010

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Internet Security 2009

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Internet Security 2008 Premier Edition

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Internet Security 2008

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Internet Security 2007

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Internet Security 2006

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Internet Security 2005

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version).

    Norton Internet Security for Macintosh 5.0

    Complimentary forum, chat, and phone support.

    Norton Internet Security for Macintosh 4.0

    Complimentary forum, chat, and phone support.

    Norton Internet Security Netbook Edition 2012

    Complimentary forum, chat, and phone support.

    Norton Management 1.0

    Complimentary forum, chat, and phone support.

    Norton Mobile Security 3.0

    Complimentary forum, chat, and phone support.

    Norton Mobile Security 2.5

    Complimentary forum, chat, and phone support.

    Norton Mobile Security 2.0

    Complimentary forum, chat, and phone support.

    Norton Mobile Security 1.5

    Complimentary forum, chat, and phone support.

    Norton Mobile Utilities 2.0

    Complimentary forum, chat, and phone support.

    Norton One

    Complimentary forum, chat, and phone support.

    Norton Online Backup 2.0

    Complimentary forum, chat, and phone support.

    Norton Online Backup 1.0

    Complimentary forum, chat, and phone support.

    Norton Safety Minder 1.0

    Complimentary forum, chat, and phone support.

    Norton Satellite

    Complimentary forum, chat, and phone support.

    Norton Security Suite 5.0

    Complimentary forum, chat, and phone support.

    Norton Smartphone Security 5.0

    Complimentary forum, chat, and phone support.

    Norton Snap 1.0

    Complimentary forum, chat, and phone support.

    Norton Studio

    Complimentary forum, chat, and phone support.

    Norton Tablet Security 1.0

    Complimentary forum, chat, and phone support.

    Norton Utilities 16.0

    Complimentary forum, chat, and phone support.

    Norton Utilities 15.0

    Complimentary forum, chat, and phone support.

    Norton Utilities 14.0

    Complimentary forum, chat, and phone support (Only to upgrade to the latest version)

    Norton Zone

    Complimentary forum, chat, and phone support.

    pcAnywhere 12.X

    Complimentary forum, chat, and phone support.

Symantec reserves the right to change its support policies at any time without notice.

Thank you!

Thank you for using Norton Support.

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DOCID: v74023230_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP, Mac OS X 10.5.x, Mac OS X 10.6.x, Mac OS X 10.7.x, Mac OS X 10.8.x, Android 2.x, Android 3.x, Android 4.x
Last modified: 02/11/2014