Verify that an email you receive from Norton is legitimate
We use email or direct mail to keep you informed about the latest offers, announcements and, products updates from Norton. This document describes the different emails or direct mails that we send which helps you to verify if the email or mails that you received is from Norton or not.
This is intended as guidance only, and the information about these emails or direct mails from Norton may change at any time. It is possible that an email or mail sent by Norton or other NortonLifeLock brands may not have all the features described in this document. It is also possible that an email or mail contains all the features described here, but not be from Norton.
Norton Affiliates may also send emails or mails for offers of Norton products. These may contain trademarked Norton images, but Norton customer information is not used to send these emails or mails and they are not sent by Norton. You should never provide personal or confidential information to a sender or webpage you do not know or trust.
If you have concerns about an email address you received, contact Member Services & Support.
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Users of the Norton Apps such as Norton Mobile Security, Norton Family and Norton Safe Web may receive email alerts and notifications. While these emails may share some characteristics of the Norton Online Store emails, always remember to verify the website you are on before you enter your login information. These products use your Norton login credentials. Make sure that you are on one of the following sites before you enter this information:
We send these emails from the following addresses:
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If you are enrolled in Automatic Renewal or make a purchase through the Norton Online Store, you receive emails with information about the upcoming billing or orders that have been placed.
We send these emails from:
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Norton Store <orders@mail.norton.com>
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noreply_subscriptions@mail.norton.com
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Norton <norton@email.norton.com>
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Norton <norton@e-mail.norton.com>
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reply@secure.norton.com
Emails for purchases from the Google Play come from: Google Play <noreply-google-play@google.com>
The subject lines of these emails are similar to: Norton Store - Order Confirmation For Order #NP0000000
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Once the order is placed successfully, you receive this email which provides the download and install instructions. If you want to install Norton on other devices, then open this email on those devices and install the product.
We send the email from:
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noreply@identityprotection.norton.com
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norton@securenorton.com
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reply.be@secure.norton.com
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nortonsupport2@nortonlifelock.com is used to send the "Case Number" to you.
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noreply_subscriptions@subscriptions.norton.com is used to send emails from Norton to update billing details.
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no-reply@ifeelgoods.com is used for sending Amazon gift card vouchers
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notification@nortonlifelock.com
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nortonlifelock@zuberance.com is used to send emails related to NortonLifeLock All-Stars program and points to the server https://norton.zuberance.com
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Norton partners with third-party provider, Medallia, to send surveys so we can check how we are doing. These emails typically come in response to a recent contact with us, but can be sent at other times too. These are typically sent from the following sender addresses:
Possible subjects of these emails are:
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Norton welcomes your opinion
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A gentle nudge from Norton
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LifeLock welcomes your opinion
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A gentle nudge from LifeLock
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Norton welcomes your feedback - 3 minute survey
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LifeLock welcomes your feedback - 3 minute survey
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NortonLifeLock welcomes your feedback
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It's not too late to share your feedback
The links within these emails usually point to the server at https://survey3.medallia.com.
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DOCID: v71088498
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 01/08/2021