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Applicable for: Windows

Message: "We were unable to complete activation of your upgraded product. Try again by clicking Activate Now in the main window of your product (-1009)"

To resolve this problem, restart your computer.

Restart the computer

  1. Exit all programs.

  2. Restart the computer.

    After the computer restarts, click Activate Now.

DocID: v115285919
Last modified: 04/24/2025

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