Norton Secure VPN displays "No Internet connection" status on Mac

Select one of the following:

To fix this problem, restart Norton Secure VPN.

Start Norton Secure VPN.
In the top-right corner, click the user icon , and click Sign out.
Click the settings icon and click Quit Norton Secure VPN.
Restart your device.

After you restart your device, start Norton Secure VPN, and then sign in using your Norton account.

To fix this problem, run LiveUpdate and restart your computer. If the problem persists, uninstall and reinstall your Norton device security product.

STEP 1

Open your Norton device security product.
In the My Norton main window, under Device Security, click LiveUpdate.
Click View Summary to view the list of updates that were downloaded and installed on your Mac.
When LiveUpdate finishes installing all the updates, restart your computer.

If the problem persists, go to step 2.

STEP 2

On your Mac, click the Finder icon in the dock, and then click Applications in the left pane under Favorites section.
Find the Norton application icon, and drag it to the Trash or Bin.
Click Continue.
If you see a prompt, type your administrator account password, and then click OK.
In the window that appears, click Uninstall.
If you see a prompt, type your administrator account password, and then click Install Helper.
Click Restart Now.

STEP 3