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Applicable for: Android;Mac;Windows;iOS

Fix problem accessing the Internet when connected to Norton VPN

You may have some issues accessing your Internet when you are connected to Norton VPN. To fix this issue, change the VPN protocol settings in your VPN product and try again. Depending on the operating system, choose one of the following to change the VPN protocol settings:

Windows

To know the version number of your Norton application, open Norton and navigate to Settings. 
If you are using Norton VPN Standard (version 6.x and below), you need to download and install the latest version of Norton VPN. To know more, read Download and install Norton VPN.

Norton VPN (version 24.x and above)

  1. Open Norton VPN app on your desktop.

  2. On the Norton dashboard, do one of the following, depending on your VPN plan:

    • Norton VPN Standard: Click the VPN Preferences tab and choose one of the following protocols: 

      • Automatic (recommended)

      • WireGuard

      • Mimic

      • OpenVPN

    • Norton VPN Plus/Ultimate: Click Settings. In the Settings window,  choose one of the following protocols:

      • Automatic (recommended)

      • WireGuard

      • Mimic

      • OpenVPN

Mac

To know the version number of your Norton application, open Norton and navigate to Settings.
If you are using Norton 360 (version 8.8.x and below), you need to download and install the latest version of Norton VPN. To know more, read Download and Install Norton device product on Mac.

Norton VPN (version 24.x and above)

  1. Open Norton VPN app on your desktop.

  2. On the Norton dashboard, do one of the following, depending on your VPN plan:

    • Norton VPN Standard: Click the VPN Preferences tab and choose one of the following protocols: 

      • Automatic (recommended)

      • IPSec

      • Mimic

    • Norton VPN Plus/Ultimate: Click Settings. In the Settings window,  choose one of the following protocols:

      • Automatic (recommended)

      • IPSec

      • Mimic

Android

To know the version number of your Norton product, open the Norton app and tap the Menu icon > Settings > About.

Depending on your product, choose one of the following:

Norton VPN (version 4.x and above)

This applies to Norton VPN Standard, Norton VPN Plus and Norton VPN Ultimate users.

  1. Launch Norton VPN.

  2. Tap the Settings icon on the top-right corner of the screen.

  3. In the VPN Preferences screen, tap VPN Protocol Settings.

  4. In the VPN Protocol screen, you can choose one of the following protocols:

    • Automatic (recommended)

    • WireGuard

    • OpenVPN

    • Mimic

Norton 360 (version 5.x and above)

  1. Launch Norton 360.

  2. Tap the Menu icon on the top-left corner of the screen and click Settings.

  3. In the Settings screen, tap Privacy and then tap VPN Protocol Settings.

  4. In the VPN Protocol screen, you can choose one of the following protocols:

    • Automatic (recommended)

    • WireGuard

    • OpenVPN

    • Mimic

DocID: v131881876
Last modified: 12/12/2024

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