Webpages load slowly or you see multiple toolbars on the web browser which you didn't install

Your browser's performance can be affected if it is infected with a malware. If you have Norton installed on your computer, perform a full scan to rule out a threat infection. If the scan did not detect any threat, or you cannot perform a scan, we recommend that you run a scan using Norton Power Eraser. Norton Power Eraser is a free, downloadable tool that uses aggressive methods to detect threats.

Download Norton Power Eraser and run a scan

1. Depending on your version of Windows, download one of the following: 
   • On 64-bit Windows: Norton Power Eraser.
   • On 32-bit Windows: Norton Power Eraser.

2. Press Ctrl + J key, to open the Downloads window in your browser, and double-click the NPE.exe file.

   If the User Account Control window prompts, click Yes or Continue.

3. Read the license agreement and click Agree.

   If you have already accepted the license agreement, you will not be prompted again.

   Norton Power Eraser checks for and automatically downloads the new version if available.

4. In the Norton Power Eraser window, select Full System Scan, and click Run Now.

5. If you want to include the Rootkit scan, click Settings, and under Scan and Log Settings, toggle the option Include Rootkit scan (requires a computer restart) and click Apply.

6. When you see a prompt to restart the computer, click Restart.

   Wait for the scan to complete. Follow the on-screen instructions.

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