其他產品

移除不想要的彈出式視窗或網站重新導向

這問題可能是因為瀏覽器劫持者所導致的。瀏覽器劫持者是一種設計用來變更您的瀏覽器設定的惡意軟體。您可能會遇到下列任一行為:

  • 您的搜尋被重新導向至不同的網站

  • 您的首頁或搜尋引擎在未經您的許可下被更改

  • 網頁載入緩慢

  • 您看見網頁瀏覽器上有多個您並未安裝的工具列

  • 您收到多個廣告的彈出式警示

如果您看到將您導到第三方支援網站的快顯,或者您覺得詐騙了,請參閱瞭解更多有關技術支援詐欺以及避免步驟的資訊

執行諾頓強力清除器 - 不必要的應用程式掃描

  1. 下載諾頓強力清除器

  2. 按下「儲存」。

  3. 選取「桌面」做為儲存檔案的位置,然後按下「儲存」。

  4. 若要執行諾頓強力清除器,請連按兩下 NPE.exe 檔案。

    如果出現「使用者帳戶控制」視窗,按下「」或「繼續」。

  5. 閱讀授權許可協議,然後按下「接受」。

  6. 在「諾頓強力清除器」視窗中,按下「不必要的應用程式掃描」圖示。

    當「諾頓強力清除器」完成掃描時,結果便會顯示在「不必要的應用程式掃描已完成」視窗中。

  7. 在「不必要的應用程式掃描」視窗中,按一下不必要的應用程式或工具列旁的「移除」。

  8. 按照畫面指示操作。

  9. 移除完成後,請重新啟動電腦。

如果「諾頓強力清除器」未移除不必要的工具列,則使用「控制台」中的「新增/移除程式」或「解除安裝程式」手動移除不必要的工具列。廣告程式一般會在您的瀏覽器中安裝新的工具列,並且將您的預設搜尋引擎設定變更為第三方搜尋引擎。視您的瀏覽器而定,重設瀏覽器設定為完全移除不必要的工具列和搜尋引擎。

執行諾頓強力清除器掃描

  1. 連按兩下 NPE.exe 檔案,以執行「諾頓強力清除器」。

    如果出現「使用者帳戶控制」視窗,按下「」或「繼續」。

  2. 閱讀授權許可協議,然後按下「接受」。

  3. 在「諾頓強力清除器」視窗中,按下「掃描風險」圖示。

  4. 依預設,諾頓強力清除器會執行 Rootkit 掃描,並要求您重新啟動系統。看到重新啟動電腦的提示時,按下「重新啟動」。如果您不希望包含 Rootkit 掃描,請移至「設定」,然後取消勾選「包括 Rootkit 掃描 (需要重新啟動電腦)」選項。

  5. 電腦重新啟動後,掃描便會自動開始。按照畫面指示操作。

    等待掃描程序完成。

諾頓強力清除器是否偵測到任何威脅?

視訊

需要更多協助嗎?

步驟 1

Check for incorrect DNS settings

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    control

  3. Click the Network and Internet icon, and then click Network and Sharing Center. In the left pane, click Change adapter settings.

    On Windows XP: Double-click the Network Connections icon.

  4. Right-click the network adapter that is currently active, and then click Properties.

    If the User Account Control prompt appears, click Yes or Continue.

  5. In the Network Connection Properties window, under "This connection uses the following items", click Internet Protocol (TCP/IP) or Internet Protocol Version 4 (TCP/IPv4).

  6. Click Properties.

  7. In the Internet Protocol (TCP/IP) Properties window, on the General tab, check the DNS server settings.

    • If Use the following DNS server addresses radio button is selected, check the server addresses. Make sure that the DNS server addresses displayed are the same that are provided to you by your Internet service provider or your network administrator.

    • If the DNS server address starts with 85.255.11x.x, then it is more likely that the DNS cache has been poisoned as the result of a Pharming attack.

步驟 2

Fix incorrect Windows host file settings

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    C:\Windows\System32\Drivers\etc

    Replace the drive letter if C: drive is not the system drive.

  3. For each Hosts file that you find, right-click the file, and then click Open With or Open.

  4. Double-click Notepad from the list of programs.

  5. Remove any line that appears in your hosts file without an # at the beginning, apart from the "127.0.0.1 localhost" line.

  6. On the File menu, select Save.

  7. Check if you can access the Internet.

步驟 3

Fix incorrect proxy settings

    If you have not configured your computer to use proxy for the Internet connection, you can skip this Step.

  1. Start Internet Explorer.

  2. On the Tools menu, select Internet Options.

  3. On the Connections tab, click LAN Settings.

  4. Verify that your proxy settings are correct. Do one of the following:

    If the proxy settings are incorrect, make sure that you enter the correct proxy settings.

    If the proxy settings are correct, temporarily disable the proxy. Uncheck Use a proxy server for your LAN.

  5. Click OK.

  6. In the Internet Options window, click Apply > OK.

步驟 4

Uninstall or disable unknown toolbars

    If you want to completely remove a toolbar, you can use Add/Remove Programs or Uninstall a Program in the Control Panel.

  1. Start Internet Explorer.

  2. On the Tools menu, click Manage Add-ons.

  3. If you find any unknown toolbar that is listed, select the toolbar, and then click Disable.

  4. Click Close.

  5. If the issue persists, go to Step 5.

步驟 5

Run a scan using Norton Power Eraser

  1. Download NPE from: http://liveupdate.symantec.com/upgrade/NPE/1028/NPE.exe

  2. Save the file to Windows desktop.

  3. Open the windows run dialog (Windows key+R).

  4. Drag and drop NPE.exe into the run box, this will automatically populate it with the full path Add the following switch to the end of the line:

    /VSS 111

    The run line should look like:

    "C:\Documents and Settings\user_name\Desktop\NPE.exe" /VSS 111

  5. Click OK.

  6. Run a scan.

  7. If the scan comes clean, go to Step 6.

步驟 6

Run a scan using Norton Bootable Recovery Tool

  1. Download NBRT.

  2. Create a bootable DVD or USB and run a scan.

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文件識別碼 (ID): kb20100811171926EN
作業系統: Windows
上次修改時間: 2019/09/03