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FAQ: Norton subscription and renewal

I have already paid for Norton, why do I have to provide the payment information?

You purchased a recurring subscription that renews annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country.

You won't be charged until the subscription term you already paid for comes to the end, and before billing, you receive a notification email to alert you about the upcoming subscription renewal and its price.

Is there anything I can do to skip this step of providing the payment information?

The subscription that you bought requires providing this information before activating it. Once activated, you can still log into your account and cancel the Subscription Renewal.

How can I cancel my subscription?

To cancel your subscription, sign in to your account and visit the My Subscriptions tab, or we'd be happy to chat about it. After cancelling, your subscription will not automatically renew. However, your protection will continue through the end of your current paid term.

What can I do to activate my subscription if I don't have a payment method?

This information is needed to activate the subscription. See Accepted payment methods below, for more details on the payment methods available for your region.

Where can I find the product key?

Depending on how you purchased the subscription, it can be found:
  • Inside the box, where you should be able to find a flyer/card with this Product Key written on it. It is a 25-character key; or

  • In the order confirmation email that you have received with the details.

What are the benefits of being in automatically renewing subscription service?

Subscribing to our automatically renewing Norton subscription service ensures that you do not lose your protection. It means you do not have to remember to go back and renew your subscription to stay protected. We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Another benefit of subscribing to our automatically renewing subscription is that you gain the benefits of the Norton Virus Protection Promise. From the moment you subscribe you will have access to Norton experts that can help keep your devices virus-free or give you a refund*.
*Restrictions apply. Must purchase, renew, or upgrade your Norton qualifying subscription directly from Norton.com, or activate Subscription Renewal with Norton. See https://www.norton.com/guarantee for details including qualifying Norton subscriptions.

I see an error "Enrollment Temporarily Unavailable"

This problem occurs when there is a temporary system outage or your enrollment is not in a valid state to be enrolled or due to some intermittent errors during enrollment.
To fix this, try refreshing your browser or enrolling again using a different browser. If that doesn't solve the problem, contact Member Services & Support.

*Accepted payment methods

Japan: Visa, Mastercard, JCB, American Express, Nicos, Diners club.
American Express: Australia, Austria, Belgium, Brazil, Canada, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
Direct Debit: Austria, Belgium, Finland, France, Germany, Ireland, Italy, The Netherlands, Portugal, Spain.
Mastercard: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Malaysia, Mexico, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States.
PayPal: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Romania, Russia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
Visa: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Malaysia, Mexico, The Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States.
UnionPay: China.
Google Pay: United States.
Apple Pay: United States.

If you need help, call or chat with us.

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文件識別碼 (ID): v126985328
作業系統: Android;Mac;Windows;iOS
上次修改時間: 2023/09/06