其他產品

Learn more about the high data usage displayed for Norton 360 app or Norton Mobile Security for iOS

When the Web Protection feature in Norton 360 app or Norton Mobile Security is enabled, iOS data usage statistics incorrectly double-counts the data usage. It attributes the data usage to the originator app as well as to Norton 360 app or Norton Mobile Security. This is a known iOS problem that has been observed with multiple apps that monitor the network traffic, such as firewall and VPN apps.

When the Web Protection feature in Norton 360 app or Norton Mobile Security is enabled, it monitors all the Internet traffic on the device. Since Norton 360 app or Norton Mobile Security touches each network packet originating from any app that accesses Internet, iOS equally attributes the total data usage by any app to Norton 360 app or Norton Mobile Security as well. This behavior results in inappropriately high data usage being attributed to Norton 360 app or Norton Mobile Security in Data usage statistics. The actual data usage by Norton 360 app or Norton Mobile Security is far less than what is displayed.

Additionally, the amount of data that is transmitted over the (carrier/WiFi) network remains largely unchanged and does not cause any significant increase in the data charges from service providers. Service providers monitor the data usage based on the user sessions, and do not charge based on the iOS data usage statistics.

解決方案讓我容易處理我的問題。

幫助我們改善此解決方案。

感謝您協助改善該使用體驗。

現在您要如何處理?

瀏覽解決方案聯絡賽門鐵克

文件識別碼 (ID): v130715802
作業系統: iOS
上次修改時間: 2021/11/03