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If they are not maintained, computers lose performance over time. Norton Utilities Ultimate can help significantly improve the performance of your Windows computers.

Applicable for: Mac,Windows

Message: "VPN not installed" appears on Norton VPN extension

The Norton VPN extension will only function if the Norton VPN app is installed on your Windows or Mac device. If you see an error message on the Norton VPN browser extension, it may be due to the Norton VPN app not being installed on your device.

To resolve this error, download and install the Norton VPN app on your device. Depending on your operating system, choose one of the following to download and install Norton VPN.

Windows

  1. Launch your browser.

  2. Go to my.Norton.com and click Sign In.

  3. On the My Norton page, under the VPN product name, click Download.

  4. Open the downloaded file and follow the on-screen instructions to complete the installation.

  5. Launch the VPN app.

  6. Sign in to VPN with your Norton account.

  7. On the VPN dashboard, click Connect.

Mac

  1. Open Safari web browser.

  2. Sign in to your account.

  3. Type in your email address and password for Norton, and click Sign In.

  4. On the dashboard page, click Download.
    If you want to install a different subscribed product, go to My Subscriptions. In the My Subscriptions tab, select the Norton VPN product with an active subscription and click Download.

  5. In the Get Started page, click Agree and Download.

  6. When the download finishes, double-click the downloaded file to launch the Norton installer.

  7. Click Agree & Install.

  8. In some cases, Norton provides you an alert to join the Norton Community Watch that collects information about potential security risks from your computer and sends the information to Norton for analysis. Do any one of the following:

    • Click Join Now to enable the Norton Community Watch on your Norton product.

    • Click Maybe Later to join the Norton Community Watch later.

    You can click Learn More to know more about Norton Community Watch.

  9. When prompted, type your Mac administrator user account password and click Install Helper.

  10. In the Norton installation window, click Open Now or Click here.

  11. Click Allow corresponding to the Norton message.

  12. In the Norton VPN installation window, click Continue.

  13. Click Restart to complete the installation process.

DocID: v20250304105714605
Last modified: 03/19/2025

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