Rescue Tools

Think your computer has a virus?

If you're having a problem with your computer, here are three free options you can try.

Option 1:

Support Solutions

Visit our library of articles about the top security issues and how to fix them. Use the search box below to find articles specific to your issue.

Option 2:

Norton Power Eraser

Easy to download and fast. Norton Power Eraser scans your PC for most aggressive threats. The scan usually takes 5 to 10 minutes.

Option 3:

Norton Bootable Recovery Tool

The Norton Bootable Recovery Tool helps you create bootable rescue media that you can use if your PC is so infected that it won’t work properly. Scanning with that media can take up to 2 hours.

Still Have a Problem?

If you're a Norton customer, contact us through Live Chat or by phone.

If you're not currently a Norton customer, you can get paid help from our Support staff. You can also try a free 30-day subscription to Norton Security, which has more detection and remediation tools.