Remove unwanted toolbars, browser add-ons, extensions, and adware from your Windows computer

1. Open your Norton device security product.

   If you see the My Norton window, next to Device Security, click Open.

2. In the Norton product main window, double-click Security, and then click LiveUpdate.

3. When Norton LiveUpdate is finished, click OK.

4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

5. Exit all programs, and restart the computer.

1. Open your Norton device security product.

   If you see the My Norton window, next to Device Security, click Open.

2. In the Norton product main window, double-click Security, and then click Scans.

3. In the Scans window, select Full Scan and click Go.

4. When the scan is finished, click Finish.

5. Restart the computer.

   If you are still able to see unwanted toolbars or applications, go to step 3.

1. Depending on your version of Windows, download one of the following: 
   • On 64-bit Windows: Norton Power Eraser.
   • On 32-bit Windows: Norton Power Eraser.

2. Press Ctrl + J key, to open the Downloads window in your browser, and double-click the NPE.exe file.

3. Read the license agreement and click Agree.

   If you have already accepted the license agreement, you will not be prompted again.

   Norton Power Eraser checks for and automatically downloads the new version if available.

4. In the Norton Power Eraser window, select Unwanted Application Scan, and click Run Now.

5. When Norton Power Eraser completes the scan, the results are displayed in the Unwanted Apps Scan Complete window.

   If there are no unwanted applications detected on your computer, the message "No Threats Found" is displayed. Click Done.

6. If unwanted applications are detected, then in the Unwanted Apps Scan Complete window, next to the unwanted application or toolbar, click Uninstall.

7. Follow the on-screen instructions.

8. When the uninstall completes, restart the computer.

If Norton Power Eraser does not remove the unwanted toolbars, then manually remove them by using the Add/Remove Programs or Uninstall a Program in the Control Panel.

1. Press the Windows + R to open the Run dialog box.

2. Type in the following text, and then press Enter.

   appwiz.cpl

3. In the list of currently installed programs, search for the unwanted programs.

4. Click Remove or Uninstall.

5. Follow the on-screen instructions.

6. When the uninstall completes, restart the computer.

1. Press the Windows + R keys to open the Run dialog box.

2. Type in the following text, and then press Enter.

   control

3. Click the Network and Internet icon, and then click Network and Sharing Center. In the left pane, click Change adapter settings.

   On Windows XP: Double-click the Network Connections icon.

4. Right-click the network adapter that is currently active, and then click Properties.

   If the User Account Control prompt appears, click Yes or Continue.

5. In the Network Connection Properties window, under "This connection uses the following items", click Internet Protocol (TCP/IP) or Internet Protocol Version 4 (TCP/IPv4).

6. Click Properties.

7. In the Internet Protocol (TCP/IP) Properties window, on the General tab, check the DNS server settings.

   • If the Obtain DNS server address automatically radio button is selected, then the DNS server address is automatically configured.

   • If Use the following DNS server addresses radio button is selected, check the server addresses. Make sure that the DNS server addresses displayed are the same that are provided to you by your Internet service provider or your network administrator.

Depending on your browser, reset the browser settings to completely remove the unwanted toolbar and search engine.