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Fix problems opening Norton for Mac

STEP 1

Restart your computer

  1. Exit all the open applications.

  2. Restart your Mac.

    After you restart your Mac, if the problem persists, go to Step 2 to uninstall Norton using RemoveNortonMacFiles tool and reinstall it.

STEP 2

Download and run RemoveNortonMacFiles as an administrator

    RemoveNortonMacFiles removes all the folders that Norton installers created, and all the files within those folders including any that you have created.

  1. Download the RemoveNortonMacFiles.zip file.

  2. Click the Finder icon in the Dock.

  3. In the Finder window, click Downloads in the left pane under Favorites.

  4. Do one of the following:

    • If you downloaded the file using Safari browser, open the RemoveNortonMacFiles folder.

    • If you downloaded the file using the Mozilla Firefox or Google Chrome browsers, double-click the RemoveNortonMacFiles.zip file to expand it, and then open the RemoveNortonMacFiles folder.

  5. In the RemoveNortonMacFiles folder, control-click the RemoveNortonMacFiles.command file, and then click Open with > Terminal (default).

    To run this tool, you must be logged on with an Administrator account and a non-blank password.

  6. Do one of the following:

    • If you have not uninstalled Norton application on your macOS 10.15.x or later, a message appears in the Terminal window that prompts to drag and drop Norton from Applications folder to Trash. Go to step 7.

    • If you have macOS 10.14.x and earlier, OR if you already uninstalled Norton on your macOS 10.15.x or later, go to step 13.

  7. In the Terminal window, press return to open the Applications folder in Finder.

  8. In the Applications folder, select the Norton application, and then drag and drop it to the Trash.

  9. When you see a prompt, type your administrator account password, and then click OK.

  10. In the Norton installer window, click Uninstall.

  11. If you see a prompt, type your administrator account password, and then click Install Helper.

  12. When the Norton uninstall finishes, run the RemoveNortonMacFiles.command file in Terminal again.

    For more information, refer to the instructions in step 5 above.

  13. In the Terminal window, type your administrator password, and then press return.

    When you type your password, no characters appear.

  14. To remove all Norton files and folders, type 1.

    If you want to quit RemoveNortonMacFiles without removing any files, type 2.

  15. Press return.

    RemoveNortonMacFiles tool removes all of the Norton files.

  16. When the RemoveNortonMacFiles tool finishes removing the Norton files, in the Terminal window, type y, and press return to restart your Mac.

    Before you press return, make sure that you save your work in other open applications.

STEP 3

Install Norton

  1. Sign in to your account.

  2. If you are not signed in to Norton already, you are prompted to sign in. Type in your email address and password for Norton, and click Sign In.

  3. In the Get Started window, click Download Norton.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

  7. Click Agree & Install to start the installation.

  8. If you see a prompt to join Norton Community Watch, click Join Now.

    If you do not want to join Norton Community Watch, click Maybe Later. To know more, click Learn More in the prompt window.

  9. When you see a prompt, type your administrator account password, and then click Install Helper.

    During installation on macOS 10.13.x or later, you may see a message saying that "System software was blocked from loading..." depending on your security settings. Click Allow to continue. If you have multiple software installed on your Mac that requires authentication, then select Norton, and click OK.

  10. Follow the on-screen instructions to complete the installation.

  11. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

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DOCID: v105332768
Operačný systém: Windows, Mac OS X
Naposledy zmenené: 26.08.2020