FAQ: Norton Password Manager

Norton Password Manager lets you reset your vault password from your mobile device only. To reset the Norton Password Manager vault password from your mobile device, your device should have Norton Password Manager app installed and configured to open vault using biometric authentication.

To know more on how to reset your vault password, read Reset vault password of Norton Password Manager from your mobile device.

If you receive an incorrect vault password error, read Error: "Incorrect vault password".

If you have changed your mobile device, you have to register the new device with Norton account and set up biometric authentication with the new device. To know more on how to unlock Password Manager with Mobile Unlock, read FAQ: Mobile Unlock.

For more information on importing logins, read Import logins to Norton Password Manager vault.

On the top-right corner of the browser, click the Norton Password Manager button to get started.

Click Sign In.

You first set up an online vault - a single store of your personal information - and secure it with a master password known only to you.

You can also manually add logins to your vault.

After vault setup, create or import logins that you use most often online. Norton Password Manager prompts you from time to time to save, update, or fill in information from your vault.

To know more, read Create Norton Password Manager cloud vault.

By asking you to click to fill in each web form, Norton Password Manager keeps you in control of when and what information you give to your websites.

Other password managers may automatically fill forms, but that may lead to unwanted release of your valuable personal information.

Norton Password Manager uses two different passwords.

First, your Norton account password identifies you and your individual online vault. It also gives you access to other Norton services. Next, your vault password is used to make a key to help secure your vault data.

Your vault password is critical to protect your vault data - so Norton Password Manager was designed to not store it anywhere - not in any file or website and not on NortonLifeLock's own systems.

Your password will only work as the key to your vault as long as your web browser runs. If you completely close and relaunch a new web browser, you will need to enter your vault password because it was never stored from your previous browser usage. If you continue to run your browser without shutting it down, you can avoid password re-entry for about a day - or even longer if you do simple things like saving or editing a login.

We understand this aspect of Norton Password Manager's security design is inconvenient and we are working on making it easier to unlock your vault while maintaining its security.

Norton Password Manager lets you change your vault password through the browser extension and from your mobile device. You can change your vault password by signing in to your Norton Password Manager vault from the browser extension. To know more, read Change your Norton Password Manager vault password.