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Prevent duplicate transaction monitoring alerts

This can happen when you have more than one entry for the financial institution that triggers duplicate alerts. So, you must ensure that you have only one entry for each financial institution. If there are multiple entries for the same institution, remove all but one.

Here are possible reasons that you may be seeing multiple accounts. If the following scenarios apply to you, please delete one of the financial institutions:

  • You may have previously added same account more than once. Removing one of the accounts will avoid the duplicate.

  • You may have an account jointly owned by another member of your family, and connected using online credentials for both. Removing and re-connecting one of the accounts will remove the duplicate account.

Remove duplicate account entries

  1. Sign in to your account.

  2. Click Monitored Info tab.

  3. On the Financial accounts section, remove the duplicate entries.

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ID do DOC: v126695866
Sistema operacional: Windows, Mac OS X, Android, iOS
Última alteração: 25/07/2021