Andre produkter

Report a suspected incorrect detection to NortonLifeLock

This document instructs on how to report a false positive or a false negative to NortonLifeLock through the online submission form.

  • Tell us about the situation where you believe that a Norton product is incorrectly detecting a file or website. This is also called a False Positive.

    Use the submission form (Incorrectly detected by Norton tab) to tell us about a situation where you believe that Norton is incorrectly detecting a file.

  • Upload a suspected infected file, an email with a suspected attachment, or a suspected website which has not been detected by a Norton product. This is also called a False Negative.

    Use the submission form (Not detected by Norton tab) to upload a suspected infected file which has not been detected by Norton.

Løsningen gjorde det enklere å håndtere problemet.

Ja Nei

Hjelp oss med å forbedre denne løsningen.

Takk for at du hjelper oss med å forbedre denne tjenesten.

Hva vil du gjøre nå?

Bla gjennom sidene til du finner løsninger eller Kontakt oss.

DOCID: v126152382
Operativsystem: windows,mac
Sist endret: 01/11/2021