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Error: (9011,102) "There was an unexpected error that interrupted the installation process for Norton Secure VPN. Please try installing..."

Norton Secure VPN/Secure VPN is no longer available for use within India as a result of governmental regulations requiring the logging and saving of user data, but you can still use your product/subscription when traveling outside of India.

Our Customer support would deliver the same message and cannot help/troubleshoot this experience if you reach our support.

To fix this problem, run LiveUpdate and install all the available Norton product updates. If the problem persists, uninstall and reinstall Norton product.


Run LiveUpdate

  1. Open your Norton device security product.

  2. In the My Norton window, under Device Security, click LiveUpdate.

  3. When LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all programs, and restart the computer.

    If the problem persists, go to Step 2.


Uninstall your Norton device security product

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

  3. In the list of installed programs, click Norton 360, and then click Remove or Uninstall.

  4. Click Please remove all user data.

  5. In the Subscription Period Warning window, click Next.

  6. Click Restart Now.

    Norton 360 is not fully uninstalled until you restart your computer.


Download and install your Norton product

  1. Sign in to your account.

  2. If you are not signed in to your account already, you are prompted to sign in. Type in your email address and password, and click Sign In.

    If you do not have an account, click Create an Account, and then complete the sign-up process.

  3. In the Get Started window, click Download Norton.

    If you want to install a new product which is not registered to your account, click Enter a New Product Key and then enter the product key or PIN to begin the download.

  4. Click Agree and Download.

  5. To open the Downloads window in your browser, press the Ctrl + J keys.
  6. Double-click the downloaded file.
  7. If the User Account Control window appears, click Continue.

  8. Follow the on-screen instructions.

    Norton product is now installed and activated.

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DOCID: v128628498
Operativsystem: Mac;Windows
Sist endret: 18/12/2023