Cannot access a specific website when connected to Norton Secure VPN
You may face issues accessing websites when connected to Norton Secure VPN. If this issue occurs, try to connect to a different VPN region. If the issue persists, change the VPN protocol settings and try again.
Depending on your product, choose one of the following:
I have Norton 360 product
Connect to a different VPN region
Try connecting to a different VPN region
-
Example #1: If you are in the USA and the VPN region is set to "Fastest Location", then, connect to the USA region manually from the Connection tab under the Overview section
-
Example #2: If you are in the USA and the VPN region is already selected to the "USA", then, connect to the closest different region "Canada" or "Mexico"
-
Example #3: If you are in Germany and the VPN region is already selected to "Germany", then, connect to the closest different region "Switzerland" or "France"
Change VPN protocol settings
VPN protocols are a set of rules that inform how a data will be transmitted from your computer. To choose which protocol you are going to use, follow the steps:
-
Open Norton Secure VPN app on your desktop.
-
On the Norton home page, under Overview, click the VPN Preferences tab.
-
In the VPN Preferences tab, under VPN protocol settings, you can choose one of the following protocols:
-
Automatic (recommended). By default, Norton Secure VPN selects this option.
-
WireGuard
-
Mimic
-
OpenVPN
-
I have Norton Secure VPN product
Connect to a different VPN region
Try connecting to a different VPN region
-
Example #1: If you are in the USA and the VPN region is set to "Fastest Location", then, connect to the USA region manually from the Connection tab under the Overview section
-
Example #2: If you are in the USA and the VPN region is already selected to the "USA", then, connect to the closest different region "Canada" or "Mexico"
-
Example #3: If you are in Germany and the VPN region is already selected to "Germany", then, connect to the closest different region "Switzerland" or "France"
Change VPN protocol settings
VPN protocols are a set of rules that inform how a data will be transmitted from your computer. To choose which protocol you are going to use, follow the steps:
-
Open Norton Secure VPN app on your desktop.
-
On the Norton home page, under Overview, click the VPN Preferences tab.
-
In the VPN Preferences tab, under VPN protocol settings, you can choose one of the following protocols:
-
Automatic (recommended). By default, Norton Secure VPN selects this option.
-
WireGuard
-
Mimic
-
OpenVPN
-
Help ons deze oplossing te verbeteren.
Hartelijk dank voor uw deelname aan dit onderzoek.
Wat wilt u nu doen?
Blader naar oplossingen of neem contact met ons op.
Besturingssysteem: Windows
Laatste wijziging: 27/06/2024